We want to make you a top 10%, self sufficient eDiscovery professional. We are not just training you on the tool, but also how to create and adapt workflows to different matters and scenarios. We understand that you may have more questions after an initial 1 hour demo. In our opinion, the best learning happens from experience. That’s why if you run into problems when reviewing or creating a production, we’ll jump on a video conference with you. We’ll provide instructions, and you’ll make every click yourself so that next time, you’ll be able to do it yourself. Rinse and repeat, and you’ll be fully capable conducting eDiscovery!
Help desk hours are 6am – 6pm Pacific time from Monday - Friday. During these hours, someone from either our Seattle, Dallas, or New York office will assist you. We do occasionally check our support tickets outside of these hours, so if you have an urgent request, we will provide assistance at our own discretion as soon as we notice your ticket. If you have a fast approaching deadline that requires services outside of business hours, you can help us best serve you by notifying us of this deadline during our normal hours. If you say “all hands on deck”, we’ll make it our priority to help you get your project done in your time-frame, whether that involves help desk email support, project management, or professional services.
Matter specific training is only provided during the onboarding phase of our subscription services. It is a senior consultant assisting on the phone or via Zoom to achieve tasks or deliverables specific to a client matter including: processing client data, loading opposing party productions, gross relevancy analysis, matter setup, review setup, workflow advice, privilege log management, redactions, production depo preparation. After onboarding, we always have professional services and consultants available to do tasks with or without the customer. Basic software training and email help desk services are always included.
Professional services range from $150 to $225 /hour. We are not a service company, but our consultants are available to take over certain tasks if you have difficulties or if you are in a pinch. Our service team is comprised of eDiscovery experts, all with 15+ years of experience in the industry. Examples of professional services and exact rates are listed here.
The following items are billable as GBs hosted or incremental storage
The following files and associated GBs are not billable
Digital WarRoom compiles your bill based on the maximum number of GBs preserved in the tool at any point during the month. If you delete all your data, you will still be charged for that month. However, it may be a good cost management strategy to trim down unimportant data before the beginning of the next month's billing cycle.
The specs of your machine may limit the efficiency of DWR Pro. For the best results, we strongly recommend you consider:
We sell a bundle of DWR Pro training – 10 hours of training for $1000. DWR Pro training is only available as a bundle, not hourly.
We will provide as many login IDs as you like and we will only charge you for login IDs that are active for more than 10 minutes in a particular month. With this system, you can pay the user fee to have an attorney use DWR heavily in one month and after they finish their task, be idle in the following 11 months without incurring a charge. If you like, you can have multiple reviewers login at separate times under the same login credentials. However, please note that DWR tracks all decisions and activity from each login ID, so if multiple users use the same credentials, you will miss out on this feature.
Administrative tool for litigation managers, partners or litigation support practice professionals. It’s a quick view of all matters in your private cloud and all relevant metrics by user including productions, bates ranges and collections processed provided in near real time for the current month and looking back 12 months. Management console includes reports and tools for exporting billable metrics to your accounting system or allowing Digital WarRoom to create custom split invoices for cost recovery in your matter. Each invoice you hand to your client can be customized to the billing philosophy of your particular firm or the way you negotiated fees with your particular client. Throughout your eDiscovery project, you will be able to help your client manage cost expectations by keeping track of the amount of data collected.
Single Matter and Private Cloud: Once you purchase DWR, please allow us some time to set up your hosted environment. At this time, we will set up an initial training, help you upload data into Digital WarRoom and get you started on your first matter.
DWR Pro: We will set up a Zoom video conference to walk you through the download and installation of DWR Pro, as well as a free copy of SQL Server Express 2012, which is required for DWR Pro to run. Before purchasing DWR Pro, please make sure you meet the minimum hardware requirements. All requirements are covered on our DWR Pro onboarding page: https://www.digitalwarroom.com/products/pro-software/onboarding-guide