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Our goal is to enable you to complete these services on your own. However, we recognize that there are difficult problems and unusual IT configurations that may require professional services.
We will provide a statement of work, forecast a budget and have our project management team check in with you regularly.
All additional services not included in the Schedule A Subscription should be ordered in accordance with the Master Service Agreement by mailing service requests to Support@digitalwarroom.com
Please note: the email help desk is always free, Zoom application training is always included, and project management and Consulting are free during the onboarding period for hosted subscriptions.
Our professional services pricing is best viewed in PDF form:
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INCLUDED SERVICE
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Price
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Standard Matter Management
Identify and recommend customer requirements, oversee evidence control, and manage resources in line with schedule and budget.
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Included in the Price of specific tasks below
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Email Support Desk (Support@digitalwarroom.com)
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Included
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Platform Maintenance And Upgrades
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Included
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Onboarding
Access control, training on uploading and downloading documents, and matter setup. Hands-on training at the beginning of a Schedule A engagement to ensure the customer understands tool operation and best practices up to 60 days after purchase.
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Included
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Application Training
Training using the DWR Demo database is always available. Training on existing customer data will only occur via Zoom, with the customer performing all clicks under DWR guidance.
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Included
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Media Connection Service
Connecting and disconnecting physical media to the hosted DWR™ environment. This includes managing and access control of source media and preparing media fo transfer and shipping.
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Service included
Cost of Media and Shipping
not included
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Import from other eDiscovery Platforms
Relativity, ARMs, LogicKull, CS DIsco, Goldfynch, iPro, Summation, Concordance, Everlaw, and the next new challenge.
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Included Support
Will require an equal amount of time for customer explanation, audit, and advice
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PROCESS COLLECTION
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Hourly Rate
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Not To Exceed Price
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Pre-Processing - nonstandard files
Preparation and triage of file content in preparation for DWR™ processing (examples: oversized PST files, text chat communications threads, self-extracting files, journaled emails, bespoke JSON file rendering, etc). Analyze forensic images and hard drive data sets for targeted processing and injection. (ie: don't process what you don't need)
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$250
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$1,500/data type/matter
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Pre-Processing- Cell phone data
Document definition, parsing of cell phone text and chat data, nonstandard XML conversions (HTML OK), and presentation options.
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$250
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$500/device
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Processing and Client Data Ingestion - Operate Tool
Our consultants will use your subscription to assist in extracting email messages, documents and metadata from containers (over 500 file types). Remove application and system files, generate unique MD5 fingerprints, de-duplicate and index documents
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$250
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Simple Task clients should get 15 minutes of training before we charge.
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DATA MINING AND CONSULTING
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Hourly Rate
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Not To Exceed Price
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|---|---|---|
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Data Mining and Consulting
Expert support for defensible gross relevancy culling. Employ custom queries, test keyword sets, create reports, and conduct searches to inform case strategy and decisions. Our consultants excel at analytics services and consulting. We provide insight into the document corpus, helping to characterize the content while informing and supporting decisions. Examples include analysis & isolation of targeted document sets and infer activities via analysis of metadata and document content.
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$300
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Not to exceed cost provided before start of the task
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Policy, Filter, and Post to Review
Support for gross relevancy analysis; conduct initial filtering, develop cull policies, run filters and make documents available for review.
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$300
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Not to exceed cost provided before the start of the task.
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PRIVILEGE SUPPORT
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Hourly Rate
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Not To Exceed Price
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|---|---|---|
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Privilege Review Support and Log Generation
Conduct term searches to identify potentially privileged documents, sample results, QC for accuracy, and create a Privilege Log.
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$300
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Simple Task: clients should get 15 min training before we charge
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OPERATE TOOL
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Hourly Rate
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Not To Exceed Price
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Operate Tools and Reports
DWR™ consultants will supplement your practice support team by supporting standard use of tools in administrative tasks, running searches, and standard reports.
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$250
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Simple Tasks client should get 15 min training before we charge
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Paralegal Support
DWR™ consultants will supplement your practice support team to support most any eDiscovery task when the client has insufficient resources during busy times. DWR's objective is to train our clients to be self-sufficient; however, we are available when the volume of work is overwhelming.
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$250
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Full-service Schedule C SoW - budgets available upon request
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PRODUCTION SUPPORT
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List Price
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Not To Exceed Price
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|---|---|---|
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TRAINING IS ADVISED. THERE ARE NO PRODUCTION FEES IF THE CUSTOMER PERFORMS THE PRODUCTION WITHOUT DIGITALWARROOM ASSISTANCE. DWR's objective is to train our clients to be self-sufficient. However, we are available when training is not an option and the volume of work is overwhelming.
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Training Included
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The customer is expected to operate the tool
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Production Setup
Define protocol, set rules, isolate and order documents, identify and manage mark conflicts and broken families, ensure endorsements and Protective orders are correct, and initiate production.
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$250/Hour
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$1,000/request
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Endorsements
DWR™ consultants will convert documents to images and endorse with Bates numbers, PODs, and OCR results on your behalf.
THERE IS NO FEE IF THE CUSTOMER PERFORMS THE PRODUCTION.
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$0.03 / Page
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$0.03/ Page
or
Not to exceed cost provided prior to start of tas
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Production support
Identify and triage exceptions, correct errors, QA images, identify files that are hard to convert, export productions, create compliant load files, encrypt and zip for final delivery.
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$250/hour
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It's hard to estimate. Frequent updates on fees and time to completion
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Native Document Production
Define protocol, set rules, isolate and order documents identify and manage mark conflicts and broken families, produce documents in native format.
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$250/Hour
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$500/
Production
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Custom Load File
Produce a non-standard load file. (Examples: non-standard columns, fields, headers, delimiters, segmentation, cross-references, many-to-one references.)
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$250/Hour
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$500/ Load File
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EXPERT SERVICES
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Hourly Rate
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Not To Exceed Price
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|---|---|---|
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Specialty Service Fee
Experienced senior consultants provide workflow planning, preparation of declarations, and management of cost-shifting and taxation of fees. DWR™ has significant experience and a broad scope of expert capability across EDRM.
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$350/hour
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Expert Witness Services for Deposition & Testimony
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$350/hour
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Source Code Disclosure SupportSetup and manage locked-down review environment for source code. Project scoping and fixed-fee estimates are available.
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$350/hour
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PROCESS ADVERSE
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Hourly Rate
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Not To Exceed Price
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|---|---|---|
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Load Third Party or Adverse Party Productions
Assist with the loading and metadata overlay of adverse and third-party structured productions.
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$250
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$500 / Volume
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Data Analysis
Characterize corpus and report on options. Identify problems, non-adherence to ESI agreement, Bates gaps, and grossly irrelevant material; load file anomalies.
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$250
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$500/request
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Adverse Load File Support
Triage and fix non-compliant load file (bad delimiters, extracted text, Bates sequencing issues, etc.) We can correct any non-compliant production.
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$250
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$500/request
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MATTER ARCHIVE |
Unit Price |
Not to exceed |
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Matter Archive Assistance in archiving matters or parts of matters to external media for cost control, matter closeout or matter suspension. |
Included |
Mid matter Partial Archives $500 |
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Export to other Platforms Archiving DWR matters in alternate formats for import into other industry platforms can be accommodated by senior DWR database consultants with feedback from the requesting party. |
$250 / Hour |
$1000 / Matter |
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Media Connection Service Supplying, Connecting, and disconnecting physical media to the hosted DWR environment. Includes management and access control source media and any time to prepare media transfer and shipping. |
$150 / Hard drive |
includes Shipping fees |