Customer Testimonials

    "When we received a request for Bates numbering again, I quickly mentioned we used DWR and how great you were last time. We signed up and got everything to you quickly and in a few hours everything was done, downloaded and uploaded to the auditors. We actually referred another sister company whom just got the same type request to submit their to DWR as well. We strongly recommended anyone looking for this type service to leverage DWR, as you have always done excellent work and the process is extremely easy."
    Harlow D., IT Director, New York Investment Firm
    May 2021
    "Very helpful and I am appreciative of [my support agent]'s patience and anticipation of what I needed."
    Steven G., Attorney, California Law Firm
    May 2021
    "the representative was very patient, knowledgeable and helpful. We did run into a couple of hiccups, she did get back to me and with the steps she provided I was able to continue on my own and get the file out. Todays "Live Support" is much appreciated, this really gives us one on one which is extremely helpful for learning a new program. thank you."
    Francella M., County Government
    May 2021
    "Love dealing with [my support agent] and everyone else at DWR. Your replies are quick and clear. This is exactly what I needed to know. THANKS!"
    Diana S., IT Manager, Florida Law Firm
    May 2021
    "[my support agent] is terrific. She quickly responds and gets the job done. This is the second case I have worked on with her."
    Diana D., Partner, California Law Firm
    April 2021
    "Always quick and provide exactly the information we need. Thanks!"
    Grace M., Paralegal, Seattle Law Firm
    April 2021
    "request was dealt with quickly"
    Greg F., Litigation Technical Analyst, Portland Law Firm
    April 2021
    "Very helpful. I don't know what I would do without her expertise. Thank you for making my work life easier!"
    Leticia A., Legal Specialist, City Government
    April 2021
    "Quick and helpful support!"
    Ashley K., Paralegal
    April 2021
    "[my support agent] was awesome today and my exchanges a few days prior were resolved! So thankful for the assistance."
    Kristi L., Litigation Paralegal, Portland Law Firm
    April 2021
    "[my support agent] is always on the ball."
    Steven I., Project Manager, Pennsylvania Law Firm
    April 2021
    "[my support agent] is great to work with and communicates very well. She is prompt to reply, knowledgeable and helpful. 5 stars."
    Charles S., Attorney, California Law Firm
    April 2021
    "Always prompt response, willing to go extra mile to help customers, know the product well. Highly recommend!"
    Claire K., Master of Public Health
    April 2021
    "DWR Support team is awesome!!!"
    Rhonda B., Paralegal, Texas Law Firm
    April 2021
    "You guys are always quick with a response. thanks."
    Nicole G., Attorney, California Law Firm
    April 2021
    "Very fast and to the point."
    Jose P., Litigation Assistant, New York Law Firm
    April 2021
    "I'm excited to get started with the hosted environment and I really appreciate [my support agent] and [my support agent] answering all my questions."
    Crystal E., Executive Assistant, Insurance Company
    April 2021
    "Great support by [my support agent] & team as usual!! Thanks."
    Kristi E., Paralegal, Seattle Law Firm
    April 2021
    "Very responsive."
    Jennifer H., Paralegal, Honolulu-based law firm
    April 2021
    "[my support agent] and the rest of the support group is always helpful and easy to work with."
    Donna W., Senior Paralegal, California Law Firm
    April 2021
    "[my support agent] is great. Thank you."
    Sara B., Legal Assistant, Pennsylvania Law Firm
    April 2021
    "Quick and helpful."
    Shireen J., Senior Paralegal, New York Law Firm
    April 2021
    "“Good” is not accurate. I have nothing but the highest praise for everyone at DWR Support I have ever dealt with. I once received an Amazon gift card from DWR which still amazes me. I only wish I could give every one of the support techs the same! They deserve it more than I ever did."
    Sue N., Paralegal, Arkansas Law Firm
    April 2021
    "Prompt and precise."
    Shawn K., IT Manager, North Carolina Law Firm
    April 2021
    "Always appreciative of the great customer service you all provide!"
    Tony K., Paralegal, California Law Firm
    April 2021
    "[my support agent] did a great job. thank you."
    Perry K., Attorney, Oklahoma Law Firm
    April 2021
    "[my support agent] is the best!"
    Adam P., Attorney, New York Law Firm
    April 2021
    "[my support agent]'s assistance, trouble shooting and suggestions to get a very sensitive project ready--at each stage--is phenomenal. While we recognize how busy he is, he finds a way to make our project a priority, in a concise and meaningful way. Interacting with [my support agent] and team on this project further reinforces a confidence for continued use on this and other projects, particularly if they involve customization for production needs. Thanks to [my support agent] and team."
    Nicole F., Senior Litigation Paralegal, San Diego Law Firm
    April 2021
    "awesome people!"
    Igor L., IT Administrator, County Government
    April 2021
    "You guys always have the best support! One of the many things I like about DWR."
    Meredith C., Legal Assistant, Arkansas Law Firm
    April 2021
    "[my support agent] is wonderful."
    Sylvia M., Paralegal, North Carolina Law Firm
    April 2021
    "It was exactly what I needed to get me started on a large project."
    Trish C., Paralegal, North Carolina Law Firm
    April 2021
    "I am very satisfied with the support received."
    Juan H., Practice Support Manager, Miami Law Firm
    April 2021
    "Perfect and timely support. Thank you!"
    Lesa O., Paralegal, Seattle Law Firm
    April 2021
    "Excellent and comprehensive support"
    Satish C., Attorney, North Carolina Law Firm
    April 2021
    "[my support agent] is always quick to respond. Everyone from DWR support is really quick to respond. Couldn't ask for better service!"
    Melissa K., Application Support Specialist, New Orleans Law Firm
    April 2021