"As we renew our Digital WarRoom Pro license for a second year, I wanted to take this opportunity to say thank you. Thank you for providing an affordable e-discovery solution that is desperately needed in the legal industry. Giving attorneys the power to process, index, review, and produce their clients’ documents at a yearly flat fee is a game changer. Digital WarRoom Pro has been a boon for my practice, and has allowed me to provide a significantly higher level professionalism to my clients who were not candidates for the ‘typical’ e-discovery vendor’s costs. Additionally, I have appreciated the responsiveness I have received from the Digital WarRoom staff. As I renew, I am excited about Digital WarRoom Pro’s new features and I look forward to using Digital WarRoom Pro for many years to come."
"DWR Pro is shockingly affordable for the capability it offers, especially when compared to the often-inferior competition. DWR personnel are also very responsive to any technical issues we have had as heavy users of their software. DWR has even worked with us on several occasions to incorporate features we needed in DWR Pro software updates and offered licensing arrangements that met our small business needs. We couldn’t be happier with the company or their software."
“Thanks so much for all your efforts on this issue. I have a pretty good idea of what it took to resolve the production issue we discovered. It is done, resolved and out the door. Thanks for all your help, and the steps you all took to preserve the client work. Handled very professionally, and I am grateful.”
"DWR loaded docs fast AND spent longer amount of time than allotted with me and attorney for training late on a Friday. Appreciate it."
"The experience has been pleasant and efficient."
"Everything was great. [My support agent] was extremely helpful and knowledgeable."
"Thank you so much for training today. You were very helpful and provided great training."
"The support was clear, concise, and prompt. They even included a picture with graphics, very user-friendly."
"DWR's Support Team Rocks! Thumbs Up!"
"Excellent response time."
"Quick responses and all questions answered"
"Rapid response and friendly explanation, thanks!"
"Has been a great experience so far. Looking forward to using the product. Thank you"
"Outstanding, customer focused and responsive support! I was under a significant time crunch and received immediate assistance, helping keep me on deadline on my work! As an occasional user, this was especially helpful and appreciated! [my support agent] also has been outstanding, not just for me walking me through processes where I am very "rusty", but also I hear great things frequently from my staff who work with her on their ongoing projects. Thank you so much for your overall A+ support!"
"Great service! I never hesitate to ask a question or ask for help (after i have consulted the user guide, of course)."
"The support has been excellent, prompt and so very helpful. It is very important to me that I get a quick response to my inquiries, I have not been disappointed at all. Thank you for being so efficient!"
"Excellent service. Timely, friendly, patient, good at explaining--and the team got right on it at the start of my project, which I really appreciated. When things went a bit sideways in set up, [my support agent] got the necessary answers and got right back to me. I did not get a response in time to my last question, but it was after-hours on the east coast and I was able to resolve the issue in-house. I literally could not have completed this project without [my support agent] and team's support and assistance."
"10/10 as always."
"Support has been wonderful. Very responsive and on point. Thank you!"
"Very quick, accurate service as always!!"
"Excellent support as always!!!"
"[my support agent] was very prompt [in] assisting me. She continued to work on the issue of a document timing out until she completed it and immediately reached out. She not only told me that it was resolved, but how she resolved it."
"Great Experience with [my support agent] - she prompted me through the basics so I have a good knowledge base when I am asked to search and or work on the documents which are in DWR. Thanks [my support agent]!"
"[my support agent] is and has been fantastic! We are really grateful for her help!"
"[my support agent]'s workaround for sequencing my production worked perfectly. I greatly appreciate the specialized assistance to resolve my issue. As usual, the support was outstanding."
"I am really impressed with the rapid response I got from [my support agent]! Thank you [my support agent]!"
The level of support we have received from DWR has been outstanding!
"When we received a request for Bates numbering again, I quickly mentioned we used DWR and how great you were last time. We signed up and got everything to you quickly and in a few hours everything was done, downloaded and uploaded to the auditors. We actually referred another sister company whom just got the same type request to submit their to DWR as well. We strongly recommended anyone looking for this type service to leverage DWR, as you have always done excellent work and the process is extremely easy."
"Support has been awesome! You have an amazing team. Thanks so much."
"Very helpful and I am appreciative of [my support agent]'s patience and anticipation of what I needed."
"the representative was very patient, knowledgeable and helpful. We did run into a couple of hiccups, she did get back to me and with the steps she provided I was able to continue on my own and get the file out. Todays "Live Support" is much appreciated, this really gives us one on one which is extremely helpful for learning a new program. thank you."
"Love dealing with [my support agent] and everyone else at DWR. Your replies are quick and clear. This is exactly what I needed to know. THANKS!"
"[my support agent] is terrific. She quickly responds and gets the job done. This is the second case I have worked on with her."
"request was dealt with quickly"
"Always quick and provide exactly the information we need. Thanks!"
"Very helpful. I don't know what I would do without her expertise. Thank you for making my work life easier!"
"[my support agent] was very helpful."
"[my support agent] was awesome today and my exchanges a few days prior were resolved! So thankful for the assistance."
"Quick and helpful support!"
"[my support agent] is always on the ball."
"[my support agent] is great to work with and communicates very well. She is prompt to reply, knowledgeable and helpful. 5 stars."
"DWR Support team is awesome!!!"
"Always prompt response, willing to go extra mile to help customers, know the product well. Highly recommend!"
"Very fast and to the point."
"You guys are always quick with a response. thanks."
"I'm excited to get started with the hosted environment and I really appreciate [my support agent] and [my support agent] answering all my questions."
"Great support by [my support agent] & team as usual!! Thanks."
"[my support agent] is great. Thank you."
"[my support agent] and the rest of the support group is always helpful and easy to work with."
"Quick and helpful."
"Prompt and precise."
"[my support agent] did a great job. thank you."
"Always appreciative of the great customer service you all provide!"
"[my support agent]'s assistance, trouble shooting and suggestions to get a very sensitive project ready--at each stage--is phenomenal. While we recognize how busy he is, he finds a way to make our project a priority, in a concise and meaningful way. Interacting with [my support agent] and team on this project further reinforces a confidence for continued use on this and other projects, particularly if they involve customization for production needs. Thanks to [my support agent] and team."
"[my support agent] is the best!"
"I am very satisfied with the support received."
"You guys always have the best support! One of the many things I like about DWR."
"[my support agent] is wonderful."
"It was exactly what I needed to get me started on a large project."
"Perfect and timely support. Thank you!"
"Excellent and comprehensive support"
"[my support agent] is always quick to respond. Everyone from DWR support is really quick to respond. Couldn't ask for better service!"