Customer Testimonials

      "As we renew our Digital WarRoom Pro license for a second year, I wanted to take this opportunity to say thank you. Thank you for providing an affordable e-discovery solution that is desperately needed in the legal industry. Giving attorneys the power to process, index, review, and produce their clients’ documents at a yearly flat fee is a game changer. Digital WarRoom Pro has been a boon for my practice, and has allowed me to provide a significantly higher level professionalism to my clients who were not candidates for the ‘typical’ e-discovery vendor’s costs. Additionally, I have appreciated the responsiveness I have received from the Digital WarRoom staff. As I renew, I am excited about Digital WarRoom Pro’s new features and I look forward to using Digital WarRoom Pro for many years to come."
      Landon S., Partner, Houston Law Firm
      November 2021      		 "DWR's Support Team Rocks! Thumbs Up!"
      Shirley B., Legal Assistant, North Carolina Law Firm
      November 2021      		 "Excellent response time."
      Toy P., Paralegal, North Carolina Law Firm
      October 2021
      "Quick responses and all questions answered"
      Emily G., Associate, Washington DC Law Firm
      October 2021      		 "DWR Pro is shockingly affordable for the capability it offers, especially when compared to the often-inferior competition. DWR personnel are also very responsive to any technical issues we have had as heavy users of their software. DWR has even worked with us on several occasions to incorporate features we needed in DWR Pro software updates and offered licensing arrangements that met our small business needs. We couldn’t be happier with the company or their software."
      James T., Partner, Ohio Law Firm
      October 2021      		 "Rapid response and friendly explanation, thanks!"
      Laurie H., Partner, California Law Firm
      October 2021
      "Has been a great experience so far. Looking forward to using the product. Thank you"
      Dannielle J., Paralegal, Michigan Law Firm
      September 2021      		 "Outstanding, customer focused and responsive support! I was under a significant time crunch and received immediate assistance, helping keep me on deadline on my work! As an occasional user, this was especially helpful and appreciated! [my support agent] also has been outstanding, not just for me walking me through processes where I am very "rusty", but also I hear great things frequently from my staff who work with her on their ongoing projects. Thank you so much for your overall A+ support!"
      Ellen I., Legal Administrator, City Government
      September 2021      		 "Excellent service"
      Jimmy P., Systems Engineer, New York Law Firm
      August 2021
      "Great service! I never hesitate to ask a question or ask for help (after i have consulted the user guide, of course)."
      Deborah G., Paralegal, California Law Firm
      July 2021      		 "The support has been excellent, prompt and so very helpful. It is very important to me that I get a quick response to my inquiries, I have not been disappointed at all. Thank you for being so efficient!"
      Ronetta S., Paralegal, New Jersey Law Firm
      July 2021      		 "Excellent service. Timely, friendly, patient, good at explaining--and the team got right on it at the start of my project, which I really appreciated. When things went a bit sideways in set up, [my support agent] got the necessary answers and got right back to me. I did not get a response in time to my last question, but it was after-hours on the east coast and I was able to resolve the issue in-house. I literally could not have completed this project without [my support agent] and team's support and assistance."
      Kate I., Paralegal, Seattle Law Firm
      July 2021
      "10/10 as always."
      Jake T., Paralegal, New York law firm
      July 2021      		 "Excellent support"
      David S., Senior IT Helpdesk Analyst, California Law Firm
      June 2021      		 "Support has been wonderful. Very responsive and on point. Thank you!"
      Marianne R., Attorney, California Law Firm
      June 2021
      "Very quick, accurate service as always!!"
      Michael C., Paralegal, Florida Law Firm
      June 2021      		 "Excellent support as always!!!"
      Erik N., Managing Director, California Law Firm
      June 2021      		 "[my support agent] was very prompt [in] assisting me. She continued to work on the issue of a document timing out until she completed it and immediately reached out. She not only told me that it was resolved, but how she resolved it."
      Kim N., Paralegal, Detroit Law Firm
      June 2021
      "Great Experience with [my support agent] - she prompted me through the basics so I have a good knowledge base when I am asked to search and or work on the documents which are in DWR. Thanks [my support agent]!"
      Kresimir G., Paralegal, Seattle Law Firm
      May 2021      		 "[my support agent] is and has been fantastic! We are really grateful for her help!"
      Amanda N., Litigation Director, Maryland Law Firm
      May 2021      		 "[my support agent]'s workaround for sequencing my production worked perfectly. I greatly appreciate the specialized assistance to resolve my issue. As usual, the support was outstanding."
      Stacey H., Paralegal, North Carolina Law Firm
      May 2021
      "I am really impressed with the rapid response I got from [my support agent]! Thank you [my support agent]!"
      John G., Help Desk Manager, Seattle Law Firm
      May 2021      		 "[my support agent] is fantastic! Always very helpful!"
      Michele H., Paralegal, Seattle Law Firm
      May 2021      		 "When we received a request for Bates numbering again, I quickly mentioned we used DWR and how great you were last time. We signed up and got everything to you quickly and in a few hours everything was done, downloaded and uploaded to the auditors. We actually referred another sister company whom just got the same type request to submit their to DWR as well. We strongly recommended anyone looking for this type service to leverage DWR, as you have always done excellent work and the process is extremely easy."
      Harlow D., IT Director, New York Investment Firm
      May 2021
      "Support has been awesome! You have an amazing team. Thanks so much."
      Jerry J., Executive Director, Technology Services, County Government
      May 2021      		 "Very helpful and I am appreciative of [my support agent]'s patience and anticipation of what I needed."
      Steven G., Attorney, California Law Firm
      May 2021      		 "the representative was very patient, knowledgeable and helpful. We did run into a couple of hiccups, she did get back to me and with the steps she provided I was able to continue on my own and get the file out. Todays "Live Support" is much appreciated, this really gives us one on one which is extremely helpful for learning a new program. thank you."
      Francella M., County Government
      May 2021
      "Love dealing with [my support agent] and everyone else at DWR. Your replies are quick and clear. This is exactly what I needed to know. THANKS!"
      Diana S., IT Manager, Florida Law Firm
      May 2021      		 "[my support agent] is terrific. She quickly responds and gets the job done. This is the second case I have worked on with her."
      Diana D., Partner, California Law Firm
      April 2021      		 "request was dealt with quickly"
      Greg F., Litigation Technical Analyst, Portland Law Firm
      April 2021
      "Always quick and provide exactly the information we need. Thanks!"
      Grace M., Paralegal, Seattle Law Firm
      April 2021      		 "Very helpful. I don't know what I would do without her expertise. Thank you for making my work life easier!"
      Leticia A., Legal Specialist, City Government
      April 2021      		 "[my support agent] was very helpful."
      Emily D., Litigation Support Analyst, New York Law Firm
      April 2021
      "[my support agent] was awesome today and my exchanges a few days prior were resolved! So thankful for the assistance."
      Kristi L., Litigation Paralegal, Portland Law Firm
      April 2021      		 "Quick and helpful support!"
      Ashley K., Paralegal
      April 2021      		 "[my support agent] is always on the ball."
      Steven I., Project Manager, Pennsylvania Law Firm
      April 2021
      "[my support agent] is great to work with and communicates very well. She is prompt to reply, knowledgeable and helpful. 5 stars."
      Charles S., Attorney, California Law Firm
      April 2021      		 "DWR Support team is awesome!!!"
      Rhonda B., Paralegal, Texas Law Firm
      April 2021      		 "Always prompt response, willing to go extra mile to help customers, know the product well. Highly recommend!"
      Claire K., Master of Public Health
      April 2021
      "Very fast and to the point."
      Jose P., Litigation Assistant, New York Law Firm
      April 2021      		 "You guys are always quick with a response. thanks."
      Nicole G., Attorney, California Law Firm
      April 2021      		 "I'm excited to get started with the hosted environment and I really appreciate [my support agent] and [my support agent] answering all my questions."
      Crystal E., Executive Assistant, Insurance Company
      April 2021
      "Great support by [my support agent] & team as usual!! Thanks."
      Kristi E., Paralegal, Seattle Law Firm
      April 2021      		 "Very responsive."
      Jennifer H., Paralegal, Honolulu-based law firm
      April 2021      		 "[my support agent] is great. Thank you."
      Sara B., Legal Assistant, Pennsylvania Law Firm
      April 2021
      "[my support agent] and the rest of the support group is always helpful and easy to work with."
      Donna W., Senior Paralegal, California Law Firm
      April 2021      		 "Quick and helpful."
      Shireen J., Senior Paralegal, New York Law Firm
      April 2021      		 "“Good” is not accurate. I have nothing but the highest praise for everyone at DWR Support I have ever dealt with. I once received an Amazon gift card from DWR which still amazes me. I only wish I could give every one of the support techs the same! They deserve it more than I ever did."
      Sue N., Paralegal, Arkansas Law Firm
      April 2021
      "Prompt and precise."
      Shawn K., IT Manager, North Carolina Law Firm
      April 2021      		 "[my support agent] did a great job. thank you."
      Perry K., Attorney, Oklahoma Law Firm
      April 2021      		 "Always appreciative of the great customer service you all provide!"
      Tony K., Paralegal, California Law Firm
      April 2021
      "[my support agent]'s assistance, trouble shooting and suggestions to get a very sensitive project ready--at each stage--is phenomenal. While we recognize how busy he is, he finds a way to make our project a priority, in a concise and meaningful way. Interacting with [my support agent] and team on this project further reinforces a confidence for continued use on this and other projects, particularly if they involve customization for production needs. Thanks to [my support agent] and team."
      Nicole F., Senior Litigation Paralegal, San Diego Law Firm
      April 2021      		 "[my support agent] is the best!"
      Adam P., Attorney, New York Law Firm
      April 2021      		 "awesome people!"
      Igor L., IT Administrator, County Government
      April 2021
      "I am very satisfied with the support received."
      Juan H., Practice Support Manager, Miami Law Firm
      April 2021      		 "You guys always have the best support! One of the many things I like about DWR."
      Meredith C., Legal Assistant, Arkansas Law Firm
      April 2021      		 "[my support agent] is wonderful."
      Sylvia M., Paralegal, North Carolina Law Firm
      April 2021
      "It was exactly what I needed to get me started on a large project."
      Trish C., Paralegal, North Carolina Law Firm
      April 2021      		 "Perfect and timely support. Thank you!"
      Lesa O., Paralegal, Seattle Law Firm
      April 2021      		 "Excellent and comprehensive support"
      Satish C., Attorney, North Carolina Law Firm
      April 2021
      "[my support agent] is always quick to respond. Everyone from DWR support is really quick to respond. Couldn't ask for better service!"
      Melissa K., Application Support Specialist, New Orleans Law Firm
      April 2021